Cancellation Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.indiacaters.com (the “Website”) and our ‘Caters’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

Customer Cancellation

As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed, once passed this limit, Buyer can cancel the order before 48 hours of the Order scheduled date & time. However, subject to Buyer’s previous cancellation history, Caters reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Caters. 

If Buyer cancels his/her Order after one minute of placing it, or  cancels the order before 48 hours of the Order scheduled date & time, Caters shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Caters, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.

Non-Customer Cancellation

1. Caters reserves the right to collect a penalty for the Orders constrained to be cancelled by Caters for reasons not attributable to Caters, including but not limited to:     in the event if the address provided by Buyer is either wrong or falls outside the delivery zone; failure to contact Buyer by phone or email at the time of delivering the Order booking; failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or unavailability of all the items ordered by Buyer at the time of booking the Order; or Unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Caters will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount up to 100% of the Order value.
2. In case of cancellations for the reasons attributable to Caters or the Merchant or PDP, Caters shall not collect any penalty from the Buyer.