Order Scheduling:

Customers have the option to schedule orders for specific dates and times in advance.

Scheduled orders must be placed at least 4 hours for same day or 1 day before the desired delivery date and time.

Confirmation and Reminders:

Upon scheduling an order, customers will receive a confirmation email/text with the details of their order and scheduled delivery time.

Reminders may be sent to customers closer to the scheduled delivery date to confirm order details and delivery timing.

Order Changes/Cancellations:

Changes to scheduled orders or cancellations must be made within 72  hours  of the scheduled delivery time.

After this timeframe, changes or cancellations may not be possible.

Delivery Timing:

Scheduled orders will be delivered within the designated time window chosen by the customer during the scheduling process.

Our delivery team will make every effort to ensure orders are delivered promptly within the scheduled timeframe.

Delivery Areas and Availability:

Scheduled delivery services are available within our standard delivery zones.

Delivery availability for scheduled orders may be limited during peak times or on certain dates (e.g., holidays). Customers are encouraged to schedule orders in advance to secure desired delivery slots.

Delivery Fees:

Delivery fees for scheduled orders may vary depending on factors such as order size, delivery distance, and selected delivery window.

Fees will be clearly displayed during the scheduling process.

Missed Deliveries:

If a scheduled delivery attempt is unsuccessful due to customer unavailability or incorrect address information provided by the customer, additional delivery attempts may incur an extra fee.

In such cases, customers will be contacted to reschedule delivery.

Refund Policy:

Refunds may be issued for scheduled orders that cannot be fulfilled due to unforeseen circumstances or quality issues.

Refund requests must be submitted within 72 hours of the scheduled delivery date, accompanied by supporting documentation.

Contact Information:

For any inquiries regarding our shipping policy for scheduled orders or assistance with scheduling, please contact our customer support team at info@indiacaters.com.

Policy Updates:

We reserve the right to update our shipping policy for scheduled orders at any time without prior notice. Customers are encouraged to review our policy periodically for any changes.